Guests with Special Needs

Disney generally go out of their way to ensure that all guests can be accommodated at the various resort hotels and theme parks, irrespective of any special needs they may have. The Special Services Guest Guide is available for collection / pick-up at City Hall at the entrance to the Disneyland Paris theme park, or in the reception of any of the on-site hotels, and provides all the information guests need to ensure an enjoyable visit to the park. It can also be posted directly to guests if required (ring 01 60 30 10 20 to request the guide).

As well as the Special Services guide a Disabled Guests Guide is also available, which again can be picked up at City Hall, or posted to guests using the phone number above.

Special viewing areas for disabled guests are set aside for all shows and parades. These usually provide some of the best viewing locations.

Euro Disney SCA grants its disabled Guests discounts on the Theme Park passports. In some cases, discounts are also granted on hotel room rates for third parties and guests travelling with disabled companions.

Access to attractions

Guests with limited mobility, who are blind or mentally handicapped are usually allowed special access to each attraction, with a maximum of three other persons, bypassing the normal queue. In order to allow this to happen, they need to obtain an easy access card from guest relations at City Hall when first entering the theme park. Then all that's required is to make sure that a cast member of the attraction is aware that a guest requires privileged access to the attraction.

Access restrictions

Access to certain attractions is submitted to size and is strongly discouraged to pregnant women as well as to persons whose condition could be affected by the experience (heart condition, back trouble, air sickness...).

Unfortunately, those attractions with a height limit, such as Space Mountain occasionally aren't available to wheelchair bound guests.

Guests with Visual Difficulties

Theme Park Maps in Braille are also available from Guest Relations in City Hall. Printed onto a hard material a small returnable deposit is required. (The deposit is returned when the maps are returned back to City Hall).

Access to some of the attractions requires the presence of a person who can see. This doesn't mean that the visually impaired guest can't ride, but they must be accompanied for their own safety by a sighted guest.

Guide dogs are the only animals that are allowed in the Theme Park, however for their safety, they are not allowed to access certain attractions..

Guests with Hearing Difficulties

Disneyland Paris cast members usually "speak" more than one language, and a number of the cast members are also fully conversant in sign language. These cast members can be identified by the "LSF" badge they wear.

Theme Park guided tours in sign language are available, though they must be booked three weeks in advance.

Wheelchairs

In order to access certain attraction vehicles Guests must transfer. You must make sure you are accompanied by persons who can help you transfer. Cast Members are not allowed to do it.

Wheelchairs are available for rent at Town Square Terrace, near the entrance of the Theme Park. Cast Members are not allowed to accompany Guests in wheelchairs.

There are 109 rooms at the various Disneyland Paris resort hotels that have been specially designed to ensure easy access for wheelchair bound guests.

Mentally Handicapped Guests

Certain attractions could frighten sensitive persons. Those who accompany them are asked to pay special attention to this aspect.

Rest-rooms

All rest-rooms are accessible to disabled Guests, with the exception of "Walt's" on Main Street.

Hotels

The Disneyland® Paris hotels have specially adapted rooms for those with restricted mobility (approximately 20 per hotel). These rooms have larger bathrooms (handrails, raised toilets), wheelchair height door viewers and double beds.

Booking

Bookings for disabled guests should ideally be made by calling (33) 1 60 30 10 20. This phone line is specifically reserved for disabled visitors, and is manned by trained staff who will be able to advise on any specific requirements. Bookings can be made immediately via this number.